Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern the relationship between you ("Client" or "you") and Himavat Destination and Hotels Pvt. Ltd. ("Himavat Destination," "Company," "we," or "us"). By booking any tour or service with us, you agree to be bound by these Terms. Please read them carefully. Proceeding with payment constitutes acceptance of these Terms. Clients are encouraged to review the Terms thoroughly before booking.

Company Information

Himavat Destination and Hotels Pvt. Ltd. is a registered travel service provider, offering various travel packages including group tours, customized trips, and adventure travel across domestic and international destinations. Our registered office is located at:

📍 Opposite Union Bank, Indrapally, Champasari, Siliguri, West Bengal, India - 734003

📞 Phone: +91-9134343838
✉️ Email: hola@himavatdestination.com

Scope of Services

We offer the following services:

• Group Travel: Organized tours to domestic and international destinations.
• Customized Trips: Tailor-made itineraries to match individual or group preferences.
• Adventure Travel: Activities like trekking, backpacking, and biking trips.

Booking and Payment Terms

1. Booking Confirmation:

• A deposit is required to confirm your booking. Final quotes are subject to availability at the time of payment.
• Any changes to your booking (e.g., hotels, airlines, itinerary) will be communicated within 72 hours of occurrence (excluding weekends and public holidays).
• Availability may change until payment is confirmed.

2. Payment Policy:

• Payments must be made according to the terms provided at the time of booking.
• Accepted payment methods include bank transfers, and online payment gateways. Payments are processed in INR.
• If payment is made through a credit card, an additional 3% surcharge will be applied.
• Failure to Pay: Failure to pay the full amount by the specified due date may result in the cancellation of your booking or services.

3. Forfeiture Clause:

• Cash deposits made to our bank accounts without prior written intimation will be forfeited. Clients must notify us of deposits via email or phone.

Pricing and Inclusions

1. Pricing Policy:

• Pricing depends on availability and prevailing exchange rates. Final prices will be confirmed at the time of booking.
• Fluctuations in exchange rates may affect final costs, even after initial booking.

2. Inclusions and Exclusions:

• Package inclusions are mentioned in your booking confirmation. Services not explicitly mentioned are excluded and must be paid for separately.

Cancellations and Refunds

1. Cancellation by Client:

• All cancellations must be submitted in writing to hola@himavatdestination.com
• Cancellation charges apply as per the policy provided at the time of booking.
• Refunds, if applicable, will be processed within 7-10 working days after the cancellation request is acknowledged.

2. Credit Notes:

• Credit notes may be issued in lieu of refunds based on the nature of cancellation. These are non-transferable unless specified.

3. Non-Refundable Charges:

• Cancellation charges are non-negotiable and certain charges, such as insurance fees and visa rejections, are non-refundable.

4. No-Show Policy:

• No refunds are provided for No-Show cases. Refunds are processed only as per the amount received from airlines or other service providers.

Payment Schedule

Cancellation Policy

Note: Actual Airfare Cancellation will be applicable. 5% GST will be applicable on Total Cancellation Amount.

Itinerary Changes

• We reserve the right to modify itineraries, accommodations, or transport arrangements due to unforeseen circumstances.
• A minimum of 6 paying participants is required for group tours.

Travel Insurance

• Comprehensive travel insurance covering cancellations, medical emergencies, and loss of baggage is recommended.
• Clients must disclose any medical conditions that could impact their participation in the tour.

Health and Safety

• Clients are responsible for meeting health and vaccination requirements for their destinations.
• Participation in adventure activities is at the client's own risk.

Passports, Visas, and Travel Documents

• Clients must ensure they have valid passports and visas, with at least six months' validity from the return date.
• Foreigners are not allowed to visit Baba Mandir, Nathula Pass and Gurudongmar Lake as per local authorities.
• AADHAR CARD and PAN CARD are NOT accepted for permit purposes.

Accommodation Guidelines

• Standard check-in time is 12:00 PM, and check-out time is 10:00 AM.
• In certain locations such as Lachen, Lachung and other remote offbeat locations, services and room standards may be basic.
• Charges for mini-bar usage, heater and any additional room services are not included in the package.

Transfers and Sightseeing

• Transfers are as per itinerary and are not on a disposable basis.
• No refunds or compensation will be provided for unused services.

Limitation of Liability

• We act as intermediaries between clients and service providers. We are not liable for loss or damage caused by these providers.
• We are not liable for events beyond our control, including natural disasters, pandemics, or political unrest.
• Himavat Destination is not responsible for the loss of personal belongings during the tour.

Conduct and Behavior

• Respectful behavior towards fellow travelers and adherence to local customs is expected.
• Clients will be held responsible for any damage or losses caused by their actions during the tour.

Governing Law and Jurisdiction

• These Terms are governed by Indian laws, with jurisdiction in Siliguri, West Bengal for any disputes.
• Any disputes arising out of these Terms shall be resolved through mediation or arbitration as per Indian law.